What if I changed my mind or I am unsatisfied with my online purchase?
If you are not fully satisfied with your online purchase, we are more than happy to exchange the product.
You are required to report within 3 days of your acceptance of the delivered product, provided that it is still unused and unopened.
To effect the return, kindly contact us at customerservice@lovemeint.com with details of your transaction.
Our office hours are Monday to Friday (excluding Public Holidays) from 8.30am-5.30pm.
You will be required to return the product(s) to the following address:
LOVEME INTERNATIONAL SDN BHD
Attn: Customer Care
No.50-G,
Jalan Sungai Burung AA32/AA,
Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia.
Customers are advised to use a reliable courier service to return the products to the above mentioned address at their own cost.
The customer will be credited the full value of the product, excluding delivery costs. No refund is allowed.
What should I do if I receive damaged or incorrect product(s)?
Customer will need to return the product/products within 7 days (within Malaysia) or 14 days (worldwide) upon receiving
the damaged or incorrect product. Report has to be launched with a digital photo of the damaged or incorrect product,
prior to returning the products.
To effect the return, kindly contact us at customerservice@lovemeint.com with details of your transaction and report with photo.
Our office hours are Monday to Friday (excluding Public Holidays) from 8.30am-5.30pm.
You will be required to return the product(s) to the following address:
LOVEME INTERNATIONAL SDN BHD
Attn: Customer Care
No.50-G,
Jalan Sungai Burung AA32/AA,
Bukit Rimau, 40460 Shah Alam, Selangor, Malaysia.
Customers are advised to use a reliable courier service to return the products.
The returned and re-sending delivery cost will be borne by LoveMe International Sdn Bhd.
However, if the product/product(s) are out of stock, a credit voucher of equal value to your purchase will be sent to your email.
Kindly contact us at customerservice@lovemeint.com to arrange the pick up of your product(s).
Our office hours are Monday to Friday (excluding Public Holidays) from 8.30am-5.30pm.
What should I do if I have an allergic reaction to the product I purchased online?
In the rare circumstances that you believe one of our products is causing you to suffer an allergic reaction to our products,,
we ask you to stop using the product/s immediately.
Please provide details of your allergic reaction & a photo to customerservice@lovemeint.com so
we can help you determine the cause of your reaction.
Please allow up to 3 working days for us to investigate these claims.
We are more than happy to exchange the product within 14 days upon receiving the returned product.
We are committed to providing quality products to our customers. LoveMe reserves the right to limit or deny returns, exchanges or refunds.
In exceptional cases, LoveMe will decide on refunds and exchanges on a case-by-case basis.
